Frequently Asked Questions

Q: Can I cancel an order after it has been placed?
A: Yes, you may cancel your order as long as you email us at info@unitedalloysrd.shop before your order has shipped.

Q: Can I request SDS sheets for products?
A: Absolutely. Please email info@unitedalloysrd.shop to request the Safety Data Sheets (SDS) for any product. Be sure to include proof of purchase with your request.

Q: How do I return an order?
A: Please review our Return Policy and then email info@unitedalloysrd.shop to initiate a return. You can also start a return directly through your order history in your account.

Q: How long does it take to process orders?
A: Orders are typically processed within 1–2 business days. Delivery times vary based on the shipping carrier and destination. If there are any issues with your order, we will notify you by email.

Q: Where do you ship from?
A: All orders are shipped from our facility in Jamestown, New York.